ITIL 4 CDS: bridging the “frameworks gap”

Four books are included in the ITIL 4 Managing Professional: Create, Deliver, and Support (CDS). For people who are involved in all elements of establishing and managing services, CDS is a practical compilation of information and assistance, with a professional viewpoint and flexibility.

From concept to reality, from demand to value, and from design, build, and test to management and support; CDS gives a comprehensive picture of all service delivery activities The book and the accompanying training course include a wide range of practical information and guidance in a comprehensive context.

Profession is the lens through which CDS provides a broad variety of techniques and abilities that are necessary to succeed in service management. This includes everything from people, organization, culture, teamwork, employee happiness, tool awareness, and commercial practice.

Value streams may be built and managed with direction on how to combine processes, procedures, and other factors together to achieve flexibility. Adaptability and responsiveness are emphasized in this latest version of  ITIL CDS Certification .

The guiding principles emphasize the need for service management to be used and adapted in various situations according to need. Rather than merely carrying out a succession of discrete and one-dimensional tasks, this allows the delivery of company goals and expected value.

What is CDS used for, and for whom?

Technology-enabled products and services are covered by CDS at every stage of their lifecycle. Development and operational practitioners alike should read this book.

Collaborative, cultural, and teamwork information is provided by CDS to all stakeholders. In addition, the content offers useful tips and tricks for integrating practices and procedures as a service and a customer experience into a value stream. A wealth of information for people working in the digital workplace as well as those in service management, from developers to testers to business process managers and business analysts.

What’s in CDS?

CDS adds on the information presented in ITIL 4 Foundation, especially in the area of value streams. Many new subjects are also covered, including shift-left, employee satisfaction and procurement. Following the four pillars of service management specified in ITIL 4 Foundation, there is a vast range of information and details.

  • Organizations and people
  • Information and technology
  • Value streams and processes
  • Partners and suppliers.

We may use the four dimensions to apply our techniques and methods. When developing new services or ways of functioning, each of the four aspects must be taken into account. A lack of consideration for the human and organizational implications of new technology and procedures would be counterproductive. As a member of the value chain, partners and suppliers should be involved in establishing and agreeing on new practices. In order to be of value, knowledge and expertise have to be seen and utilized with perspective and flexibility. The most important aspects are outlined below.

  • Organizations and people

Here, you’ll learn about various organizational structures and when to use them. Defining customer-oriented culture, servant leadership, and collaborative culture are among the topics covered in this book. People and culture are emphasized in ITIL 4’s emphasis on team development and employee happiness. An important part of service management has always been the ability to communicate effectively. There are more organizations to get certified from ITIL4, but I would recommend sprintzeal which is one of the best to presume your ITIL certification.

  • Information and technology

A part of CDS covers the many technologies that may be employed in current service environments and are described in depth. For example, service improvement, efficiency, human resources management, cost savings, competitive advantage, etc., are all examples of areas where professionals need to keep up their expertise and understanding.

  • Value streams and processes

Agile and flexible methods of working are emphasized by DS. Value stream mapping and design is examined, for example, in relation to occurrences or new services.

Work should involve mapping customer journeys (the outward experience) and value streams (the internal processes) (work completed internally to deliver service). Most service operations will entail a variety of methods and procedures, with a variety of stakeholders and instruments, and with a variety of results. This variability should be reflected in the value streams. This advice helps practitioners to better coordinate their current practices.

  • Partners and suppliers.

It is critical for firms to establish and provide value streams that are inclusive. Partners and suppliers are seen as integral parts of this approach. The capacity to collaborate is not only an internal one. External partners should be regarded partners, not just resources, in the value chain. CDS and ITIL 4 both acknowledge this and offer good advice.

It is critical for professionals to know how to procure and deal effectively with external organizations, such as in specifications, procurement, and contract administration.


Everyone who collaborates and works with others to produce value through technology is eligible for CDS. Customers and corporate demands drive this constant effort, which requires a flexible strategy.

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