When talking about recruitment software as a service, we often consider only the product and the use we can get from it. But it is just as vital to make the right choice based on the type of client support that is provided by the software vendors.
Customer support is an integral part of service when purchasing any product. For recruitment CRM users, it is even more important because of three factors –
- Recruitment is extremely fast-paced and competitive
- Recruitment agency software is not cheap
- Recruitment management systems are used daily for work
These points demonstrate the significance of ensuring that your vendor is known for offering excellent post-implementation care and support to all its customers.
Recruitment agencies function at top speed because the industry is highly competitive and there’s a need to work smart and quick in order to be a step ahead of everyone else. That means agencies and their recruiters cannot afford to have their important recruitment CRM systems break down.
The best recruitment software systems are also not exactly cheap. The majority of users pay a monthly subscription fee, based on the number of licenses, to use the software. And it requires not just a capital investment but also the time spent researching the best recruiting software. Consequently, it is essential to have a software provider who doesn’t hesitate to deliver excellent customer care along with quality product features.
The recruitment management system is something that recruiters can expect to utilise every day when working. If there’s a sudden issue, then it means that the work must stop. In this competitive industry, it is not something that recruiters can just ignore.
Indicators of good customer service for recruitment CRM systems
If you’re a recruiter tasked with the responsibility of finding the best software for recruitment agencies, then you will also be looking at the quality of post-implementation service after reading this.
But in case you are unsure about what makes a client support system good, here’s what to look out for.
- Approachable support team
- Quick response time
- Knowledgeable consultants
- Focus on customer satisfaction
- Clear communication
- Great time management skills
These are the six important pillars of excellent customer service. When a recruitment software as a service provider is serious about delivery of great support then these will constitute the characteristics of their service.
Expert knowledge of the product is vital because the consultants are expected to know their recruitment CRM systems in depth. At the same time, being approachable and responding to queries timely are critical too. There are many instances of disgruntled recruiters who find that their service providers never pick up the phone or reply late to their queries.
Ideally, a great post-implementation service will look like this – a team committed to responding quickly with expert knowledge and a helpful attitude. In case the problem is severe or complicated, it is important to be transparent with the customer and let them know it might take some time and put forward an alternative, if possible.
Keeping the focus on customer satisfaction always is necessary when aiming to provide a great service.
The best recruitment CRM system is not only made up of good software features and functionality but also excellent customer service. It’s an important reminder for agencies buying any type of recruitment CRM – temporary recruitment software, perm CRM, and executive search software designed for head-hunting senior executives.